Legal

Terms of service

Draft, pending legal review. Last updated November 9, 2026.

The short version

VenueOS is software you subscribe to. Ticket sales are processed by your own payment account (for example Stripe), and you are the merchant of record for your events. VenueOS does not take a per-ticket fee.

Trials and billing

New accounts get a 30-day free trial without a credit card. Paid plans bill monthly or yearly and can be cancelled anytime; yearly plans are not refunded pro rata.

Your data

You own your event, guest and menu data, and you can export it at any time, including after your trial ends.